That's Comcastic! (Part 1)

My Chat log with Comcast's "Customer Service"

Issue:I'm still getting charged for a Modem rental. The installer took the modem that I was renting on the 3rd day I had service.

user Nicholas_ has entered room

analyst Charlie has entered room

Charlie>Hello Nicholas_, Thank you for contacting Comcast Live Chat Support. My name is Charlie. Please give me one moment to review your information.

Charlie>Good afternoon

Nicholas>Good afternoon.

Charlie>Please verify account ownership by providing a) the 4 digit PIN number or b) the complete 16-digit account number or c) the last amount paid on this account and the date of that payment. Thank you.

Nicholas>xxxxxxxxxxxxxxxx

Charlie>Thank you for that verification information. Please fax a copy of the receipt for your modem to 1-800-544-9223 so your account may be properly credited for your owned modem.

Nicholas>I purchased that modem like 3 years ago.

Nicholas>How about you fax me a copy of the reciept of where Comcast purchased it.

Charlie>Actually I see in reviewing the notes on your account that you have been asked before for the receipt for your modem. Without documentation I am not able to reverse that charge.

Nicholas>Then Comcast is going to purchase the modem from me. That is MY property. If comcast can show me a reciept of when they purchased the modem, then I'll gladly pay the rental. I am NOT renting the modem.. I OWN it.. I do not have the reciept because I purchased the modem YEARS ago (as I already mentioned).

Charlie>Please call 1-800-COMCAST (266-2278) and speak directly with a Billing agent or go to the local office and have this adjustment approved. Without documentation I am unable to reverse that charge.

Nicholas>What is the point of having online customer support if you're unable to help? Do you have a supervisor that I can chat to?

Nicholas>Or if he won't chat with me, how about you have him give me a call on the phone.

Nicholas>Why should I have to wait on hold forever to try to speak to a supervisor when it's Comcast's mistake, NOT mine?

Charlie>Please call 1-800-COMCAST (266-2278) and sepak with a Billing Agent.

Charlie>Thank you for choosing Comcast as your Cable television provider. Should you have additional questions, please feel free to chat back with one of our Online Customer Support Specialists 24 hours a day, 7 days a week at http://www.comcastsupport.com/chat

Nicholas>You're kidding, right?

Nicholas>Hello?
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And there was never any response. Wiskey Tango Foxtrot mother effer?!