That's Comcastic! (Part 2)

So I call into Comcast and eventually get routed to a billing agent.
I know where this is going, so after he did the account verification, I tell him that I'm getting charged for the rental of the modem and I own it.

I immediately brace for impact.

Billing guy: "Ok, I can get that switched out for you."

He goes quiet for a second and says that it's switched.

Nick: "Uhmm.. Ok? Does that automatically give me credit for the months that I've been charged for it?"

Billing guy: "No, but I'll credit that for you right now. You were charged 6 times. So, a credit for 18 dollars is due. Ok, that's done. Is there anything else I can do?"

Nick: "... No.. Thank you very much"
.....................
So meanwhile, the window for the original chat with Charlie is still open.
...
Nicholas>You're kidding, right?

Nicholas>Hello?

[/Insert conversation over the phone with the billing department]

Nicholas>I just got that credited. They didn't even ask for proof that I owned it. I guess they're not idiots in the billing department.

Nicholas>Charlie, you're the worst customer service rep I've talked to. Ever.
...................
There was no response. So I ended the session. Thankfully a little survey popped up after that asked me if my problem was resolved and whether the representative was helpful. Hopefully someone over there will recieve that information and do something about it.

Kekeke.