That's Comcastic! (Part 3)

The following is an email I sent to Melissa, a representative of Comcast that left a comment on my blog regarding the initial issue I had (That's Comcastic! (Part 1):

Melissa,

I received the following comment from you on my blog (http://shelfintheroom.blogspot.com)(to refresh your memory):

comcastcares3 said...
Hello Nicholas,I read your blog. I can certainly help you get your modem issue straighted out without the long hold times. Please email me at We_Can_Help@cable.comcast.com.Kind Regards,Melissa M.Comcast Customer ConnectNational Customer Operations

I was able to get the problem resolved by speaking to a representative over the phone in the billing department a few minutes after speaking to Charlie via the online chat. The results of my conversation with the billing representative can be found here: http://shelfintheroom.blogspot.com/2008/07/thats-comcastic-part-2.html

I appreciate that you were able to track down my issue and offer your help with it. Things like that go a LONG way in my book. Kudos.

Now, that _IS_ Comcastic!